Cultural sensitivity in customer service
This ESI-UK eLearning course provides students with a better understanding of how to best support a range of different cultures, along with an understanding of our own bias can impact how we treat each other.
Course Content
The course includes:
1. Why cultural sensitivity matters in customer service
2. Delivering exceptional customer service across cultures
3. Communicating with cross-cultural customers
4. Confronting cultural bias in customer service
The final part of the course includes a short multiple-choice quiz.
Upon successful completion, you will receive a digital certificate supporting 1 hour of CPD.
What's included
Included in this ESI-UK eLearning course:
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Engaging and interactive eLearning content
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1 Hour of recognised CPD
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Course assessment
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Digital certificate