Customer communication channels

This ESI-UK eLearning course provides students with a deeper understanding of customer communication channels.
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Course Content

The course includes:

1. 7 Types of customer service

2. Writing outstanding customer emails

3. Talking to customers on live chat

4. Supporting customers on social media

5. Mastering customer service phone calls

6.  An introduction to omnichannel customer service

7. Successful channel switching in customer service


The final part of the course includes a short multiple-choice quiz.


Upon successful completion, you will receive a digital certificate supporting 1 hour of CPD.

 




What's included

Included in this ESI-UK eLearning course:

  • Engaging and interactive eLearning content

  • 1 Hour of recognised CPD

  • Course assessment

  • Digital certificate

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