Customer Service Communication
This ESI-UK eLearning course provides students with a greater understanding of the importance of communication in customer service. This includes the different types of communication available and how to best use these within different customer interactions.
Course Content
The course includes:
1. Communicating effectively with customers
2. Personalising customer interactions to build rapport
3. Active listening in customer service
4. Customer service conversation starters
5. Soliciting and responding to customer feedback
6. Expressing empathy in customer service
7. Ending customer service conversations
The final part of the course includes a short multiple-choice quiz.
Upon successful completion, you will receive a digital certificate supporting 1 hour of CPD.
What's included
Included in this ESI-UK eLearning course:
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Engaging and interactive eLearning content
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1 Hour of recognised CPD
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Course assessment
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Digital certificate