Customer Service Skills

This ESI-UK eLearning course provides students with a range of approaches that will elevate their customer service skills.

Course Content

The course includes:

1. Improving your customer service skills

2. 4 Important skills you need in customer service

3. Working with different customer personality types

4. Overcoming empathy fatigue in customer service

5. A guide to troubleshooting customer issues

The final part of the course includes a short multiple-choice quiz.

Upon successful completion, you will receive a digital certificate supporting 1 hour of CPD.


What's included

Included in this ESI-UK eLearning course:

  • Engaging and interactive eLearning content

  • 1 Hour of recognised CPD

  • Course assessment

  • Digital certificate


Simply click on the below button to begin your learning journey