Customer Service Skills
This ESI-UK eLearning course provides students with a range of approaches that will elevate their customer service skills.
Course Content
The course includes:
1. Improving your customer service skills
2. 4 Important skills you need in customer service
3. Working with different customer personality types
4. Overcoming empathy fatigue in customer service
5. A guide to troubleshooting customer issues
The final part of the course includes a short multiple-choice quiz.
Upon successful completion, you will receive a digital certificate supporting 1 hour of CPD.
What's included
Included in this ESI-UK eLearning course:
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Engaging and interactive eLearning content
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1 Hour of recognised CPD
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Course assessment
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Digital certificate