Introduction to customer service
This ESI-UK eLearning course provides students with an introduction to customer service.
Course Content
The course includes:
1. What is customer service, and why does it matter?
2. Balancing personable and professional customer service
3. Meeting and exceeding customer expectations
The final part of the course includes a short multiple-choice quiz.
Upon successful completion, you will receive a digital certificate supporting 1 hour of CPD.
What's included
Included in this ESI-UK eLearning course:
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Engaging and interactive eLearning content
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1 Hour of recognised CPD
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Course assessment
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Digital certificate