Principles of Customer Service
This ESI-UK eLearning course is designed to provide students with an introduction to customer service, including customer service skills, the importance of communication and how to manage difficult situations.
Course Content
The course includes:
- Introduction to customer service
- Customer service communication
- Cultural sensitivity in customer service
- Dealing with difficult situations
- Customer communication channels
- Customer service skills
The final part of the course includes a short multiple-choice quiz.
Upon successful completion, you will receive a digital certificate supporting 4 hours of CPD.
What's included
Included in this ESI-UK eLearning course:
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Engaging and interactive eLearning content
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4 Hours of recognised CPD
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Course assessment
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Digital certificate
Student Testimonial
“Great course, learnt a lot about improving my customer service skills... Some of which i will implement with my work colleagues.”
Jing (Customer Service Advisor)